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National September 11 Memorial
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American flags and a heart shaped balloon decorate the north pool at the National September 11 Memorial during a ceremony marking the 10th anniversary of the attacks at World Trade Center, Sunday, Sept. 11, 2011 in New York. (AP Photo/Mary Altaffer)
Big Stores With Worst Customer Service
The real test of a retail store--be it a giant big box, a small Mom-and-Pop corner shop or an Internet behemoth--is customer service, especially when you have a problem. And the worst store for customer service is Wal-Mart.
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