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Beyonce and Jay-Z at the 2011 Costume Institute Gala
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NEW YORK, NY - MAY 02: Jay Z and Beyonce attend the "Alexander McQueen: Savage Beauty" Costume Institute Gala at The Metropolitan Museum of Art on May 2, 2011 in New York City. (Photo by Stephen Lovekin/Getty Images)
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The real test of a retail store--be it a giant big box, a small Mom-and-Pop corner shop or an Internet behemoth--is customer service, especially when you have a problem. And the worst store for customer service is Wal-Mart.
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