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E-Mail Virus Protection
CompuServe is pleased to offer anti-virus service that will provide an added level of security to your online experience. CompuServe now scans every e-mail attachment that you send or receive for viruses, worms, and Trojan horses. Because CompuServe wants every member to have a safe and easy online experience, this service will not require you to upgrade or download any software - CompuServe does it for you!

Below, please find the information on the message you might see if a virus, worm or trojan horse is discovered on an attachment you send or receive in e-mail.

Scenario 1: The file attachment sent was infected with a virus and has been repaired.

CompuServe scanned the file attachment(s) you sent and determined that your attachment was infected with a virus. CompuServe repaired the infected file. Your e-mail and file attachment have been sent and are now safe for your recipient to download and open.

Warning: Although CompuServe was able to clean the attachment, your computer may still be infected with a virus. CompuServe recommends you check your system with an anti-virus program. Please visit CompuServe Keyword: AntiVirus to learn more about viruses and what CompuServe is doing to keep you safe online.

If you need additional help with CompuServe Mail, please visit CompuServe Keyword: Mail Center.

Scenario 2a: The file attachment is infected with a virus and cannot be repaired.

CompuServe scanned the file attachment(s) you attempted to send and determined that it was infected with a virus. CompuServe was unable to repair the infected file. To prevent the recipient of your e-mail message from becoming infected with the virus, you must remove the infected file attachment prior to sending your message.

Warning: Your computer may be infected with a virus. CompuServe recommends you check your system with an anti-virus program. Please visit CompuServe Keyword: AntiVirus to learn more about viruses and what CompuServe is doing to keep you safe online.

For additional help with CompuServe Mail, please visit CompuServe Keyword: Mail Center.

Scenario 2b: The file attachment sent via Mail on the Web is infected with a virus. The file attachment cannot be repaired and has been removed.

CompuServe scanned the file attachment(s) you attempted to send and determined that the e-mail file attachment was infected with a virus. CompuServe was unable to repair the infected file. To prevent the recipient of your e-mail message from being infected with the virus, CompuServe has removed the infected file attachment from your message.

Warning: Your computer may be infected with a virus. CompuServe recommends you check your system with an anti-virus program. Please visit CompuServe Keyword: AntiVirus to learn more about viruses and what CompuServe is doing to keep you safe online.

For additional help with CompuServe Mail, please visit CompuServe Keyword: Mail Center.

Scenario 3: The file attachment could not be scanned as the file is password protected or corrupt.

CompuServe could not scan the file attachment(s) because they may be password protected, corrupted or we may be temporarily unable to scan attachments. Because the files have not been scanned, we do not know if the file(s) has a virus. We recommend that you proceed with caution.

Should you choose to continue, we recommend that once downloaded, the file be scanned with a PC-based virus protection program.

For additional help with CompuServe Mail, please visit CompuServe Keyword: Mail Center.

Scenario 4: The email received contained a file attachment infected with a virus. The file has been successfully repaired.

CompuServe scanned the file attachment(s) you received and determined that it was infected with a virus. CompuServe repaired the infected file and you may now safely download and open the file. You may want to notify the sender that the attachment contained a virus. The infected file may still exist on the sender's computer.

Please visit CompuServe Keyword: AntiVirus to learn more about viruses and what CompuServe is doing to keep you safe online.

For additional help with CompuServe Mail, please visit CompuServe Keyword: Mail Center.

Scenario 5: The email sent contains a file attachment infected with a virus and the file attachment cannot be repaired. CompuServe will return the e-mail to the sender.

CompuServe scanned the file attachment(s) that was sent to you and determined that it was infected with a virus. Because CompuServe was unable to repair the infected file, that message was returned to the sender.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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